Refund policy

Shop with Confidence

At 7-Treasures, we want you to love every item you purchase. If you are not completely satisfied with your order, we are here to help.

1. Return Period We accept returns within [30] days of the delivery date. Unfortunately, if [30] days have passed since you received your item, we cannot offer you a refund or exchange.

2. Eligibility for Returns To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In the original packaging (including tags, manuals, and accessories).

• Accompanied by a receipt or proof of purchase.

3. Non-Returnable Items The following items cannot be returned:

• Customized or personalized items.

• Perishable goods (such as food or flowers).

• Personal care items and sanitary goods.

• [Final Sale / Clearance] items (unless defective).

4. Refund Process

• Step 1: Contact us at [Support@7-treasures.com] to initiate a return. Please include your order number and the reason for the return (photos are required for defective items).

• Step 2: Once approved, we will send you the return shipping address and instructions.

• Step 3: After we receive and inspect your return, we will notify you via email.

• Step 4: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow [5-10] business days for your bank to process the refund.

5. Shipping Costs

• Defective/Wrong Items: We will cover the return shipping costs.

• Change of Mind: If you are returning an item due to personal preference (e.g., wrong size ordered, changed mind), you will be responsible for paying the return shipping costs. Original shipping costs are non-refundable.