Faq

 Frequently Asked Questions

Here are answers to some of the most common questions we receive. If you can't find the answer you're looking for, please contact our support team.

Ordering & Payment

Q: What payment methods do you accept? A: We accept all major credit cards (VISA, Mastercard, American Express), PayPal, and [Apple Pay/Google Pay]. All payments are processed securely.

Q: Can I modify or cancel my order? A: We process orders very quickly. If you need to change or cancel your order, please contact us at [Support@7-treasures.com] within [12] hours of placing your order. Once the order has been shipped, we are unable to cancel it.

Q: How do I know if my order was placed successfully? A: Once you complete your purchase, you will receive an order confirmation email containing your order number and details. If you don't see it, please check your spam/junk folder.

Shipping & Delivery

Q: Do you ship internationally? A: Yes, we ship to most countries worldwide! Shipping times and costs vary depending on your location. Please see our Shipping Policy page for more details.

Q: How long will it take to get my order? A: Standard shipping to [USA/Europe] typically takes [7-15] business days. International orders may take [10-25] business days depending on customs processing.

Q: Where is my tracking number? A: You will receive an email with your tracking number as soon as your order has been shipped (usually within 1-3 business days of placing the order).

Returns & Refunds

Q: What is your return policy? A: We offer a [30]-day return policy for unused items in their original packaging. Please visit our Refund Policy page for the full terms and instructions on how to start a return.

Q: My item arrived damaged. What should I do? A: We are so sorry to hear that! Please send us a photo of the damaged item and your order number to [Support@7-treasures.com] immediately. We will arrange a replacement or refund for you right away.

General

Q: Where are you located? A: Our team is based in [Your City/Country], and we work with partners globally to source the best products for you.

Q: How can I contact customer support? A: You can email us at [Support@7-treasures.com] or use the Live Chat feature on our website. We usually reply within 24 hours.